Caracas, October 31, 2025.— Venemergencia is expanding its roadside assistance service, which offers towing and immediate mechanical assistance 24 hours a day, 7 days a week, throughout the country. Venemergencia Auto has been led since 2018 by David Galavís, an engineer who is currently a partner at Venemergencia and the founder of Gatomotor. The service began in Caracas as a response to the crisis of confidence Venezuela was experiencing regarding traditional mechanical services and launched an initiative that transformed the vehicle assistance model nationwide, adapting Venemergencia’s medical care system to the automotive and insurance sectors.
In September, the division maintained steady growth, reaching 55,437 affiliated vehicles. Its performance reflects the effectiveness of an operational model based on trust and timely service, which has enabled it to achieve a 99% satisfaction rate (NPS) among its users.
For David Galavís, director of Venemergencia Auto, this project was born from a relationship of trust that evolved into a shared vision: “Venemergencia Auto emerged from a lifelong friendship and the conviction to build services that support people when they truly need them. What began as a one-off solution is now a nationwide operation that continues to grow with quality.”
Venemergencia Auto Services
- Roadside assistance, with over 20,000 services provided nationwide
- Immediate mechanical assistance, including specialized telephone advice, jump-starting, tire changes, hose and belt adjustments, and fuel delivery.
- Fleet inspection and maintenance protocol allows companies to implement an efficient vehicle management system, ensuring route compliance and reducing mechanical failures.
- Preventive maintenance offers personalized service for corporate clients and insurance companies, covering vehicle inspections, breakdown reports, repairs, and oil and filter changes, with operational coverage throughout the country.
Additionally, the company offers its corporate service, designed for businesses seeking to protect and keep their vehicle fleets operational, ensuring continuity, support, and efficiency. Through preventive maintenance of heavy-duty transport fleets, Venemergencia Auto also contributes to strengthening the logistics operations that drive the national economy. For more information, we invite you to visit our website.
As part of its consolidation process, the division has worked on the visual branding of its tow trucks and the implementation of corporate uniforms for operators, strengthening trust and brand visibility at every point of contact with the customer. This is why Venemergencia Auto reaffirms the corporation’s commitment to innovation, operational excellence, and the purpose that has guided it since its inception: “to provide quality solutions that improve people’s lives.”
Follow us on: @venemergencia @venemergenciaauto
To schedule interviews:
Manager of Communications and Institutional Relations: Isabela Iturriza Soulés, WhatsApp 0424-1064782
