Get quick, secure access to a doctor through telemedicine, year-round, without leaving home.
Our telemedicine service is designed to provide you with reliable medical guidance, clinical follow-up, and peace of mind whenever you need it.
• Consultation with a physician by phone or video call.
• Available 24/7 from anywhere in the country.
• Telemedicine consultation with follow-up care.
• Clinical report sent to your email after the consultation.
• Ideal for seniors or people with limited mobility.
• Avoids unnecessary travel and wait times at healthcare centers.
Download the Venemergencia app:
Telemedicine has transformed the way we access healthcare services, allowing you to receive timely medical care when you’re feeling unwell, without having to go to a medical center. With just a phone call or video call, you can connect with a telemedicine doctor who will provide you with professional, safe, and personalized guidance.
A telemedicine consultation at Venemergencia is ideal for those who need medical care when they have symptoms, need instructions, or want to start treatment without long wait times. Here’s a step-by-step guide on how it works:
Immediate contact
You can request medical care through our app or by calling our call center. Choose whether you’d like a phone call or a video call, depending on your preference or the urgency of the situation.
Connect with a doctor
One of our telemedicine doctors will consult with you in real time. They will listen to your symptoms, ask relevant questions, and assess your health.
Diagnosis and recommendations
Following the evaluation, the doctor will be able to provide you with specific instructions, prescribe medication if necessary, and offer guidance on the next steps to take, including referrals for home care or in-person care if needed.
Case follow-up
Once the telemedicine consultation is complete, you will receive a medical report via email summarizing your care, recommendations, and instructions.
Everything, no matter where you are
The service is available 24/7, making it an ideal solution for people with limited mobility, seniors, parents with young children, or simply for those who prefer to save time by avoiding unnecessary trips to healthcare facilities.
With telemedicine, you can access reliable, professional, and accessible medical care whenever you need it. Care is easier to access, wherever you are.
through our call center
Our integrated care ecosystem is built around value-based care, connecting services to deliver timely access, coordinated support, and better health outcomes.
Telemedicine is a remote healthcare service that facilitates communication between patients and doctors without the need for in-person visits to healthcare facilities. Venemergencia offers this service to policyholders of the country’s leading insurance companies, with access available through the insurers’ apps, their call centers, or our own app, depending on the patient’s availability.
The process is simple: when requesting a telemedicine consultation, the insured person connects with a physician who assesses their symptoms, provides immediate medical guidance, and, if necessary, issues a report with instructions that is sent directly to the patient’s email. All of this happens in real time and without requiring travel.
Additionally, Venemergencia extends its reach to the entire Venezuelan community through its TAP (Public Access Telemedicine) service, offering free medical guidance.
Telemedicine consultations are ideal for addressing non-urgent medical concerns, common or mild symptoms such as fever, stomach upset, allergies, cough, and others. They can also be helpful if you need guidance on medication use, help interpreting test results, or support in managing a previously diagnosed condition. At Venemergencia, this is the first step in our entire care ecosystem. During this medical assessment, we’ll determine whether your case requires: in-home healthcare, ambulance transport, or a visit to one of our Urgent Care centers.
This service is especially valuable if you’re far from a medical center, have limited mobility, or simply want to avoid waiting rooms. Quick access to a telemedicine doctor can help you make decisions about your health without leaving home.
Telemedicine consultations at Venemergencia are provided by physicians with experience in remote care. These professionals are trained to assess your symptoms, make initial health assessments, and guide you on the next steps.
If the doctor determines that more specialized care is necessary, they can refer you within the same healthcare ecosystem or recommend that you seek an in-person consultation, either through home healthcare or at our urgent care centers: Urgent Care. All of this is done with a clinical approach and case follow-up, which sets our service apart from other platforms.
Yes. All our telemedicine consultations are secure and conducted under strict confidentiality protocols. The platform is designed to protect your personal data, your medical history, and any information shared during the consultation.
Additionally, the service is built on a robust medical network with defined processes for handling medical information, ensuring that only authorized personnel have access to patient data. This is one of the major benefits of using an established telemedicine provider like Venemergencia.
To access Venemergencia’s telemedicine services, you can use the app or our call center (or your insurance provider’s app). It’s also essential to have access to a smartphone, computer, or tablet with a stable internet connection, especially if you’d like to have your consultation via video call.
If you only have a phone, you can access the service through the call center. Once connected, you will receive medical care, and upon completion, a report with instructions will be sent directly to your email. Accessibility is one of our core values: from anywhere in the country, you can have a high-quality telemedicine consultation with follow-up care.
Telemedicine allows for the treatment of a wide range of mild to moderate medical conditions. This includes respiratory infections, digestive issues, muscle aches, fever, allergies, and more. You can also use it to monitor chronic conditions such as high blood pressure or diabetes, as long as an urgent physical examination is not required.
Our telemedicine doctors are trained to identify warning signs and, if necessary, activate the next steps in our healthcare system. The goal is to resolve most cases during the initial consultation and, if that is not possible, to activate the next clinical pathways.
Yes. One of the major benefits of our telemedicine service is that you will always receive a detailed medical report via email after your consultation, which includes the doctor’s observations, specific recommendations, medication instructions, and, if applicable, test results or next steps.
This approach allows us to maintain a digital medical record for the patient, facilitate future care, and ensure continuity of treatment. At Venemergencia, we believe that telemedicine should offer a comprehensive medical experience, not just a one-time consultation.
BTU Building, Cecilio Acosta Street, between Páez and Sucre Streets, Chacao, Caracas, Venezuela.
Copyright © 2025 Venemergencia AG, c.a. All rights reserved ®
